Pricing couldn’t be easier. Regular “Weekly”, “Bi-Weekly”, and “By Request” customers are charged $2.00 per pound. Washable household and large bedding items are charged by weight and up-charged on a per-piece basis. Minimum pickup fee is $35. Missed pickup fee is $10. Pricing and zip code availability subject to change without notice. For a complete list of up charge pricing, click here.

We bill your credit or debit card directly. We will email you a detailed invoice each time your card is billed. You can also receive invoice totals by text.

We accept MasterCard, Visa, Discover, and American Express. Sorry, Cash & Checks are not accepted.

There are no pickup or delivery fees.

There is a minimum charge of $35.00 per pickup.

We’ve put in place email and text reminder tools to help make sure you don’t forget or If you need to cancel by text the night before. However, if you do forget to leave your laundry out we do reserve the right to charge a $10.00 missed pickup fee to cover costs incurred. Please have all laundry bags ready to be picked up by 8am the pickup day.

None whatsoever. You can cancel or suspend your account at any time.

As often as you like. Some of our customers tweak their profile prior to every pickup because they have special instructions for us. Other customers set up their preferences when creating their account and then rarely change them.

No problem. Just leave the laundry somewhere we can access it and then log into your account and edit your Pickup/Delivery Instructions. Many customers have us leave their laundry at their back door or in a foyer if they are not home. Whenever possible, please select a drop-off site that’s protected from the elements.

For pickups we recommend placing your laundry out the night before or by 8am on the pickup day. We organize our routes before 6am daily. This is automatically done by our Google maps route optimization software based on your location and the number of customer drop offs and pickup requests we receive for that day. If selected in your account you will receive a notification in the morning with an estimated time window when the driver will be at your location.

We prefer you schedule your pickup or cancel by 5:00 am the day of the service. This allows enough time for the drivers to plan their routes for the day.

Sure. We send all of our customers email and text reminders the day before scheduled pickups. You can customize which types of notifications you would like to receive by logging into your account and clicking on “Notifications.”

Please contact customer service immediately by calling or texting to (508) 834-7374, do not email. If our drivers are still in your area, we will make every effort to contact the driver to arrange for a pickup or notify the driver to skip your location to avoid a missed pickup fee.

Absolutely. Many of our customers have Sudzio pickup and deliver to their workplace. Just specify in your laundry preferences the pickup and delivery details.

Your laundry is bagged in a plastic bag protected from the weather. If you have a porch, delivery bin, or garage, we will do our best to use a location available to us. If you have another location that you would like us to use please update that information in the driver instructions page. We always do our best to protect your laundry however, we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home. Please review the terms and conditions for more details.

However rare this is, it can happen. If there is a severe storm, such as a blizzard or a hurricane, we will return your laundry to you as soon as it’s safe for our drivers to do so. We will keep you updated based on your selected notification preferences for any changes via email and/or text.

You can expect your laundry to be returned the second day after we pick it up. e.g. Monday pickups will be returned on Wednesday. Wednesday pickups will be returned on Friday. Only Fridays pickups will be returned on the following Monday. Larger orders above 75 pounds may take longer depending on the pickup day, location and around the holidays, please reach out to us for more information.

We will lay the hanging bags over the folded laundry bags if there is not a hook available for the driver to hang your laundry.

We recommend that your pickup/drop-off location be protected from the elements if possible. Most customers have us leave their laundry on a front or back porch, in a garage or with their building manager. If a hurricane or blizzard is coming, we’ll contact you and make alternate pickup & delivery plans.

If you’re going to be away just log into your account and place your account on “Vacation Hold” until you return.

Absolutely. Just log into your account and adjust your notification settings.

Simple. Just log in to your account and update your Laundry Preferences adding a note in the “Laundry Instructions” or “Folding Instructions” field. Our employees check your personal laundry profile for any changes every time they process your laundry.

Never! We wash and dry our customers laundry individually in separate machines.

Absolutely! You have full control over how your laundry is done. Choose the water temperature, the type of detergent, and whether you like fabric softener or not. You can also tell us how you want your clothes dried and folded.

Unfortunately we do not air dry, hang to dry, or hand wash delicates. We are a wash, dry, fold service only. Customers should only give us items that are allowed to be washed and dryed in a dryer. Please do not include delicate or dry cleaning items in your laundry bag. Those items should be hand washed or sent to the dry cleaner for processing. We are not responsable for any damage to these items if they are included in your laundry order.

Sure, but for your convenience we highly recommend you each sign up for your own account. If you do decide to share an account you will have to separate your laundry upon its return.

Yes we do! Bedding is large part of our personal laundry service.

We do our best to accommodate every request. If there’s something special we need to know just log into your account and update your laundry and folding instructions.

Yes, we do. Please place all stained clothing in the separate “Special Attention” bag and place that bag in the provided blue laundry bag. Let us know by including a note in the separate bag or on your laundry profile and we’ll do our best to get it out. While we’re usually successful at removing stains, we can’t guarantee we’ll be able to get it out. If you can pre treat the stain before putting the garment in the bag, it will increase the odds of our success.

While we are known for our high quality care, mistakes can happen. If we lose or damage an article please notify customer service within 24 hours of the laundry being returned to you. Unfortunately we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home. Please review the terms and conditions for more details.

We do not.