Frequently Asked Questions
Pricing couldn’t be easier. Regular “weekly” customers are charged $1.90 per pound and “by request” customers are charged $2.00 per pound. Washable household and large bedding items are charged by weight and up-charged on a per-piece basis. Minimum pickup fee is $35. Pricing and zip code availability subject to change without notice. For a complete list of up charge pricing, click here.
We bill your credit or debit card directly. We will email you a detailed invoice each time your card is billed. You can also receive invoice totals by text.
We accept MasterCard, Visa, Discover, and American Express. Sorry, Cash & Checks are not accepted.
There are no pickup or delivery fees.
There is a minimum charge of $35.00 per pickup.
We’ve put in place email and text reminder tools to help make sure you don’t forget or If you need to cancel by text the night before. However, if you do forget to leave your laundry out we do reserve the right to charge a $10.00 missed pickup fee to cover costs incurred. Please have all laundry bags ready to be picked up by 8am the pickup day.
None whatsoever. You can cancel or suspend your account at any time.
As often as you like. Some of our customers tweak their profile prior to every pickup because they have special instructions for us. Other customers set up their preferences when creating their account and then rarely change them.
No problem. Just leave the laundry somewhere we can access it and then log into your account and edit your Pickup/Delivery Instructions. Many customers have us leave their laundry at their back door or in a foyer if they are not home. Whenever possible, please select a drop-off site that’s protected from the elements.
We recommend placing the laundry out the night before a pickup or by 8am on the pickup day. We organize our routes before 5am daily. This is done automatically by our route optimization software based on location for the number of customer drop offs and pickup requests received for that day. We like to keep consistency in the service times but unfortunately they may vary based on the volume of customers that can vary from day to day
We prefer you schedule your pickup or cancel by 5:00 am the day of the service. This allows enough time for the drivers to plan their routes for the day.
Sure. We send all of our customers email and text reminders the day before scheduled pickups. You can customize which types of notifications you would like to receive by logging into your account and clicking on “Notifications.”
Contact Customer Service by calling or text to (508) 834-7374 or emailing Hello@Sudzio.com. If our drivers are still in your area, we will make every effort to arrange for a pickup.
Absolutely. Many of our customers have Sudzio pickup and deliver to their workplace. Just specify in your laundry preferences the pickup and delivery details.
When the weather’s bad we double-bag your laundry to make sure it’s protected from the elements. We always do our best to protect your laundry however, we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home. Please review the terms and conditions for more details.
However rare this is, it can happen. If there is a severe storm, such as a blizzard or a hurricane, we will return your laundry to you as soon as it’s safe to for our drivers to do so. We will keep you updated to any changes via phone, email and/or text.
You can expect your laundry to be returned the second day after we pick it up. e.g. Monday pickups will be returned on Wednesday. Wednesday pickups will be returned on Friday. Only Fridays pickups will be returned on the following Monday.
I would like some of my clothes returned on hangers, but I don't have a spot for the driver to hang the clothing, what should I do?
We will lay the hanging bags over the folded laundry bags if there is not a hook available for the driver to hang your laundry.
We recommend that your pickup/drop-off location be protected from the elements if possible. Most customers have us leave their laundry on a front or back porch, in a garage or with their building manager. If a hurricane or blizzard is coming, we’ll contact you and make alternate pickup & delivery plans.
If you’re going to be away just log into your account and place your account on “Vacation Hold” until you return.
Simple. Just log in to your account and update your Laundry Preferences adding a note in the “Laundry Instructions” or “Folding Instructions” field. Our employees check your personal laundry profile for any changes every time they process your laundry.
Never! We wash and dry our customers laundry individually in separate machines.
Absolutely! You have full control over how your laundry is done. Choose the water temperature, the type of detergent, and whether you like fabric softener or not. You can also tell us how you want your clothes dried and folded.
Yes, but not recommend. Please keep in mind that since our turnaround time is so quick, your clothes may be returned to you damp. Note: If damp clothes are left under our protective plastic too long then there is a possibility that the clothes could smell. You could request “no plastic for hung items” as long as you designate a place for our driver to hang these clothes when they are delivered.
Sure, but for your convenience we highly recommend you each sign up for your own account. If you do decide to share an account you will have to separate your laundry upon its return.
Yes we do! Bedding is large part of our personal laundry service.
We do our best to accommodate every request. If there’s something special we need to know just log into your account and update your laundry and folding instructions.
Yes, we do. Please place all stained clothing in the separate “Special Attention” bag and place that bag in the provided blue laundry bag. Let us know by including a note in the separate bag or on your laundry profile and we’ll do our best to get it out. While we’re usually successful at removing stains, we can’t guarantee we’ll be able to get it out. If you can pre treat the stain before putting the garment in the bag, it will increase the odds of our success.
While we are known for our high quality care, mistakes can happen. If we lose or damage an article please notify customer service within 48 hours of the laundry being returned to you. Unfortunately we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home. Please review the terms and conditions for more details.
We do not.